Legal right of withdrawal for the consumer

The consumer has, according to the conditions specified below, a right of withdrawal.

Right of withdrawal

You have the right to cancel the contract within fourteen (14) working days without giving reasons.

Terms and Conditions of 6

The withdrawal period starts from the day on which you or a third party, other than the carrier, designated by the consumer, takes up materially the purchased property(-ies).

To exercise your right of withdrawal, you must inform us ( ...) with an univocal declaration (for example : a letter, a fax or an e-mail) about your intention to revoke this contract. For this purpose, you can use the ad hoc form that you can find here.

In order to respect the withdrawal period, simply send the declaration before the expiry of the said period.

The consequences of withdrawal

If you cancel the contract, we must reimburse you without delay and at the latest within fourteen (14) working days of the receipt of the returned merchandise or the proof of delivery, of any amount received, delivery costs included (excluding additional shipping charges due to the choice of another delivery method). 

For the reimbursement, we use the same means of payment as for the initial transaction, unless something else has been expressly agreed. Under no circumstances, we won't invoice additional costs for this refund. 

You must return by post or return the goods to us by your own without delay and the latest within fourteen (14) working days from the day you inform us of the withdrawal statement. The delay is respected if you return the goods before the deadline of the fourteen (14) working days. 

We take over the returning costs of the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to ensure the nature and the proper functioning of these goods.

Exclusion or even anticipated disappearance of the right of withdrawal

The right does not apply to contracts for the supplies of goods which had to be manufactured according to the client's specifications or clearly adapted to your personal needs.